December 5, 2025 | Richard Slawsky
As pharmacies continue to grapple with staffing shortages, expanding clinical responsibilities, and rising customer expectations, prescription pickup lockers provide a practical solution.
Chances are we’ve all been there. We make a trip to the pharmacy to pick up a much-needed prescription only to find out the pharmacy counter is closed, or worse yet, on an hour-long lunch break. Or maybe we’ve waited patiently at the drive-up window while the person in line in front of us peppers the tech at the window with dozens of questions, ranging from what their insurance covers to what’s on sale in the store this week.
Whatever the cause, the delays and wait times involved in picking up those prescriptions appear to have worsened in recent years. With that in mind, pharmacy pickup lockers are gaining traction as a way to combat wait times, smoothing out workflows on one side of the counter while enhancing the customer experience on the other.